Terms & Conditions

Ordering and payment

• Payment (in US dollars) for all services must be received before services are activated, unless WBL Services has agreed otherwise in writing.
• We email an invoice with a secure online payment link. Card numbers should never be sent to us by email or on a form.
• Orders can be changed or cancelled online until they are billed. Once billed, orders are non-refundable. Refunds after installation: none.
• There is a minimum $100 cancellation charge per telephone or data line cancelled less than 10 days before the event start date, and a $250 cancellation charge for each cancelled Ethernet service.
• Charges for additional services provided after the initial order will be invoiced at the close of the event.
• Services installed but not used will not be refunded.
• A $50 service charge applies to any returned payment, and to payments made by wire transfer.
• A monthly service charge of 1.5% is added to invoices 30 days past due.
• Prices may increase for orders placed close to the event. Any increase and its start date are shown when you order.

Placement and equipment

• Booth or room numbers must be identified on the order. Placement of voice and data connections must be accompanied by a floor plan, or connections will be placed at the rear of booths in rows, or the center of island booths. Longer line cords are available for $1.00 per foot.
• Single-line telephone service is provided with a standard RJ-11 jack; Ethernet service with a standard RJ-45 jack.
• Clients are responsible for the protection and safekeeping of any equipment issued by or rented from WBL Services. Lost, stolen or damaged equipment, including line cords, is charged at prevailing rates.
• Standard voice lines are voice grade and are not for connection to computers.
• Only WBL Services personnel may modify system wiring or cabling. Materials and equipment furnished remain the property of WBL Services.
• All customer equipment must comply with FCC regulations.

Calls

• Long distance charges may apply ($.50/min domestic, $3/min international), plus charges for toll calls (directory assistance, 800 calls) and airtime ($1.00/min).
• Lines are restricted from “976”, “900” and “10-10” dialing unless requested in writing and approved by WBL Services. A detailed call listing is available on request.

Responsibilities and liability

• Placing an order authorizes WBL Services to proceed with the work needed to provide the services ordered, including arranging disconnections or rearrangements of service and equipment as appropriate.
• The client agrees to indemnify and hold harmless WBL Services, its employees and subcontractors from any loss, damage or injury to person or property arising from the client’s (or its employees’, guests’, invitees’ or agents’) use of the services, unless caused by the sole negligence, gross negligence or willful misconduct of WBL Services, its employees or subcontractors.
• WBL Services is not responsible for loss of service caused by local or long distance carriers, and cannot guarantee the security of information carried on lines it installs. Wi-Fi is provided as-is, subject to signal degradation and weak signal areas. No refunds after 12 hours of service unless we are notified.
• WBL Services and its subcontractors are not liable for delays, failure to perform, or malfunction of equipment and services caused by fire, flood, water, the elements, labor disputes or shortages, utility curtailments, power failures, explosions, civil disturbances, government requirements, acts of God or public enemy, war, shortages of equipment or supplies, unavailability of transportation, acts or omissions of others, or any other cause beyond our reasonable control.
• Internet service is provided through providers selected by WBL Services, with full, unrestricted access to the internet. WBL Services and its providers are not responsible for content considered improper, offensive or unlawful. Any customer whose equipment affects other customers will have their service terminated.
• Services are ordered by each client separately and may not be shared with other customers. Sharing services without written authorization is charged as a full second order.

Questions? Email orders@wblservices.com or call 206-270-7322.